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TOP ISO-IEC-20000-Foundation Visual Cert Exam: ISO/IEC 20000 Foundation Exam - Valid PECB ISO-IEC-20000-Foundation Latest Training

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q45-Q50):

NEW QUESTION # 45
How should a problem requiring a change to a configuration item be resolved?

A. Update the configuration management database
B. Use a service request
C. Raise a request for change
D. Escalate the problem to service level management

Answer: C

NEW QUESTION # 46
How can an organization determine the effectiveness of the service level management process?

A. By reporting on all incidents
B. By checking contracts with suppliers
C. By defining service levels
D. By monitoring service level targets

Answer: D

NEW QUESTION # 47
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

A. By showing leadership and taking actions
B. By taking disciplinary action against underperforming employees
C. By promoting continual improvement of the SMS
D. By outsourcing change management

Answer: A

NEW QUESTION # 48
Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

A. Technical, information, and financial
B. Technical, work areas, and service desk
C. Information, suppliers, and work areas
D. Financial, suppliers, and service desk

Answer: A

NEW QUESTION # 49
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
B. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
C. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
D. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

Answer: D

NEW QUESTION # 50
......

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